Project Communications Management
“The processes used in the exchange of information. “
90% Of project manager’s job
Affects every part of a project
Can make or break a project
Employed by everyone involved
We Retain/Absorb:
10% Of What We Read
20% Of What We Hear
30% Of What We Read and Hear
50% Of What We Discuss With Others
80% Of What We Experience
90% Of What We Teach to Others
Anything that distorts, distracts or otherwise causes the message to lose its original meaning:
- Language
- Culture
- Semantics
- Intelligence/Knowledge Level
- Message Content
- Authority/Reputation
- Emotional Status
Art of Communication
The art of communication is a broad subject and involves a substantial body of knowledge including:
- Sender - receiver models: Feedback loops and barriers to communication
- Choice of media: When to communicate and how, informal vs formal, face-to-face vs e-mail.
- Writing style: Active versus passive voice, sentence structure and word choice
- Presentation techniques: Body language and design of visual aids
- Meeting management techniques: Preparing an agenda and dealing with conflict