Search Your Query..

Custom Search

Creating a Stakeholder Needs Matrix In PMP

Now that you know some of the criteria behind stakeholder analysis, you can create a stakeholder needs matrix. To do so, follow these steps:

Identify criteria as needs and expectations for your stakeholders. Items may be:

Does he or she care about quality over everything else?

Does he or she care more about results than other aspects of the project?

Does he or she care more about technology than other aspects of the project?

Does he or she have the ability to impact the project positively or negatively?

Does he or she care about its cost or profit-making potential?

Does he or she require special care? (You might need to indicate that this person might need some special care to help achieve success on the project.)

Does he or she care more about the project making its scheduled date above all else?

Does he or she deal well with change? (If not, you may need to build in some special steps to help him or her with the change.)

Does he or she have scope approval or influence?

Does he or she need special recognition during the course of the project to feel more valued?

Is he or she an influencer, decision maker, performer, expert, or nonessential who needs information only?

Does he or she demonstrate the ability and desire to help solve problems (this means you might have someone to call on to help when you need to solve a problem)?

Is he or she people-oriented?

Does he or she need one-on-one meetings to help motivate or clarify project goals and tasks?

Decide on ratings (high/medium/low or 1 through 10) for each of the criteria so you can rate its importance to the stakeholder.

Identify each and every individual and organizational stakeholder that you and your team can think of. Don’t forget to include people who are external to the organization such as the government or media. Include a brief description for each person or organization with this list.

Interview as many stakeholders as you can, and find out their expectations and needs for the project. Using a questionnaire with the criteria will help—you may also find you need some additional criteria as you talk with stakeholders.

Create a matrix for your stakeholders so you understand their needs better and are able to understand the influence they will have on your project. This matrix will help you make better decisions about how to communicate with them.