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Project Management Effectiveness Criteria

Individual project management effectiveness metrics may depend upon the nature of the particular software development project, but the following criteria can be used to design the proper ones.

1. Business Goals Effectiveness
One of the primary functions of project management is to translate the business goals of a software development effort to a set of technical goals. The entire effort will be successful only if the business goals are effectively translated.

2. Responsiveness to Changes in Business Goals
Changes in business goals are inescapable, especially in projects that have long development cycles. The project manager needs to make sure that these changes in business goals are effectively translated into appropriate adjustments in the technical direction. Many projects may meet every milestone and deliverable on time and on budget, but if business goals have changed, the efficiency achievements may not mean much. The software developed will be off the mark because of changes in business goals.

3. Development Team Facilitation
One of the key functions of the project manager is to remove obstacles in the way of the development effort and the team members. How well the project manager facilitates the work of the team makes a lot of difference in the eventual success of the project.

4. Stakeholder Responsiveness
The project manager needs to be responsive to a number of stakeholders, the development team, business sponsors, peers, partners such as sales, marketing, human resources, end users (if it is an internal application) and customers (if it is a software product). All of these stakeholders may have different priorities, and the project manager has to juggle all of these priorities effectively.

5. Outside Contractor Facilitation
This is particularly relevant when parts of or the whole development effort is outsourced. Project management effectiveness takes on additional complexity when it involves another organization with its own priorities.

6. Project Leadership
Project leadership consists of a variety of skills and qualities: communication. leadership, ability to motivate, ability to negotiate, organizational skills and conflict resolution skills. Projects can be successful only in as much as the project manager uses all of these skills.

7. Problem Resolution Effectiveness
Problem resolution skills will be called upon on a daily basis in any software development project. Good project management depends upon proactive and quick resolution of these problems, greasing the skids for the development teams to do their jobs properly.

8. Diplomacy
Any experienced project manager will tell you that effective project management deals primarily with people, not with software tools or hardware or project schedules. It takes a diplomatic project manager to smooth out the people problems that invariably arise among team members and among all stakeholders, in general.

9. Persistence
Persistence is essential when managing the various obstacles in a software development effort and is often overlooked as a contributing factor in the success of a project.

A badly planned project will take three times longer than expected – a well-planned project only twice as long as expected! Experienced project managers will tell you that this popular quote is only half in jest. Project management effectiveness is as much needed as meeting milestones and deliverables on time. There are many factors that make a project manager effective, and paying attention to all of them is essential in ensuring the success of software development efforts, particularly when they're outsourced.